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IBM Tivoli Service Request Manager combines service desk and service catalogue capabilities on a common process automation platform.
An integrated Service Desk and Service Catalogue enables you to manage both call-based, and catalogue-based requests in one solution. Service Desk offers day-to-day management of incidents and problems. Service Catalogue enables users to obtain IT services through published service offerings.
Simple configuration tools allow easy, on-the-fly changes with drag and drop screen and workflow customisation tools included.
Customer-built customisations and data are preserved across updates/upgrades: never rebuild your service desk again.