Meet Michael
Michael Cahir is Industry Director of Asset Intensive Industries at Certus. He has over 30 years’ experience combining process automation and information management to create innovative technology solutions for asset centric industries.
BUSINESS PROCESS MANAGEMENT
Establish best practice business processes to improve performance across the finance, asset management, information and content management areas of your enterprise with Certus' consulting service.
We can deliver integration-centric business process automation using Business Modeler, Process
We
- Enterprise infrastructure implementation: Technical expertise across the analysis, design, build and deployment phases of SOA architectures
- Benchmarking: Our test applications allow customers to measure the maturity of their current infrastructure model and test its performance capability against key business requirements
- Manage, maintain and monitor: Provision of expert process methodologies,
documentation and tools to control the ongoing operation of WebSphere infrastructure - Skills enablement and transfer: Assessment of internal capabilities to determine the best mix of
outsource ,co-source and in-house resourcing, together with skills coaching and mentoring.
CASE MANAGEMENT
Case management in today’s service environment has never been more challenging. Your workers are more mobile, c
Your business will be judged by the accuracy of your records, the consistency of your communications and the efficiency with which cases are processed. This can involve many people inside and outside an organisation, as well as multiple documents and messages.
Improving your case management means:
- Better process productivity
- More effective internal collaboration
- Higher quality customer service
- Lower compliance risks
Certus ECM consultants help unite information, processes and people to provide a 360-degree view of case information.
You’ll benefit from:
- Data and document management
- Data validation for a single field or a group of fields
- Common storage areas for all case data and content
- Better and quicker collaboration
- Business rules management for better control
- Text and content analytics to identify trends in case processing
Tivoli Asset management manager
Tivoli application dependance discovery manager
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